Booking Policies
To keep classes running smoothly and ensure everyone has the opportunity to attend, please review the following booking policies:
Class Reservations
All classes must be booked in advance through our online booking system. Clients may book classes starting 30 days before the scheduled class time, and booking closes 24 hours before the class start time
Arrival Time
Please arrive 5–10 minutes before class to allow time to settle in. Late arrivals may not be permitted once class has started to avoid disruption.
Cancellation Policy
If you are unable to attend a class, please cancel at least 12 hours before the scheduled class time. Late cancellations or no-shows may result in a forfeited class credit.
Waitlist
If a class is full, you are welcome to join the waitlist. If a spot opens, you will automatically be added to the class and notified. Standard cancellation policies apply once you are moved into the class.
No-Shows
Clients who do not attend a booked class without canceling will lose that class credit.
Health & Safety
Please listen to your body and notify the instructor of any injuries or limitations before class begins.
Thank you for respecting our policies and helping us maintain a positive experience for all clients.
Class Policies
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To ensure the best experience for all clients, please review our studio policies below.
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Arrival
Please arrive at least 10 minutes before class begins. This allows time to check in, get settled, and start class on time. For safety and minimal disruption, late entry may not be permitted once class has started.​
Grip Socks & Equipment
Grip socks are required for Pilates classes for safety and hygiene. All equipment must remain in the studio.
Studio Etiquette
Please silence phones and keep them off the floor during class. Respect fellow clients and instructors by minimizing disruptions and following instructor guidance.
Health & Safety
Listen to your body and inform your instructor of any injuries, medical conditions, or pregnancy prior to class.
SweatHAUS is not responsible for injuries resulting from failure to follow instruction or disclosed limitations.
Personal Belongings
SweatHAUS is not responsible for lost or stolen items. Please store belongings in designated areas.
Cleanliness
Help us keep SweatHAUS clean by wiping down your mat and returning props after class.